Award winning property management
Primo are a group of experienced professionals with a passion for delivering a positive residential experience.
Our professionalism and commitment to tenants and investor landlords is evident in our ANUK National Code accreditation (student sector), and Safeagent membership (private rented/residential sector).
Primo also has Scottish Letting Agency Registration. Registration Number: LARN1903109
The sister company of Forshaw Land & Property Group, Primo strive to offer a responsive customer service ethos, driven by the desire to achieve 100% occupancy levels and great tenant satisfaction.
Safe and Secure
‘Safe and Secure’ accommodation is a key requirement, whether you’re a student or a professional tenants. PRIMO implement many features to ensure our properties are safe, and this may include: electronic key fob access, secure cycle storage, secure car parking, cctv and at some properties, a site based management team/a concierge service.
Boutique Student Living / Award Winning Professional Tenant Schemes
Expectation in terms of accommodation, whether you’re renting as a student or professional tenant is at an all time high. At PRIMO we understand this. For students, our ‘Boutique’ facilities include flat screen TVs in every room, high speed WiFi Internet provision, a variety of room types from pods to luxury en suite studios with power showers, plus fully fitted gymnasium, cinema room for those ‘in house’ movie nights and pool table/table tennis for the more competitive types. Additionally, our professional tenants have the benefit of high quality fitments and fittings, including Villeroy & Bosch sanitary ware and Nobilia German fitted kitchens, with integrated appliances.
The boutique luxury properties we manage are all landmark buildings located in prime locations.
This allows our residents – whether student or professional – to access all that the location has to offer. For students, uni and student life is easily accessible (including the bars, restaurants and clubs) and for professionals,travel links including major motorway networks, national employers and leisure, sporting and cultural opportunities are on your doorstep. Ensuring a good work/life balance is easily accessible.
Location, Location, Location – need we say more! Close proximity to all key amenities in the locality is paramount – all of our accommodation (whether student or professional tenants) is situated in prime locations. This provides residents with easy access to nightlife, culture, transport links (including motorway networks for getting to work) and retail (great for those avid shoppers). Oh, and for students, don’t worry, your university will be on your doorstep!
Primo work hard to deliver a fantastic residential experience. This delivery includes a 24/7 on call service, short timescales for dealing with repairs and a real ‘can do’ attitude when faced with a problem. We will always try to find a prompt solution to any issue, and work hard to resolve issues as soon as we can. We encourage an open and transparent dialogue with tenants, in pursuit of a quick solution to problems. The Head Office team have excellent customer service skills, ensuring good relations are developed. This is reflected in the high retention rates we have across the portfolio.
Great – simply click on your property location from the PRIMO home page and complete the inquiry form. Thereafter, someone from the PRIMO property team will get in touch and explain the booking process. A deposit will be due when you commence the tenancy (the amount of deposit varies (from £150 to £350) so please check this at the application stage. You’ll also need a UK Guarantor. If you don’t have a UK guarantor you will need to pay all of your rent when you join us (you won’t be able to pay in instalments). However, we do partner with a Guarantor Service – Housing Hand – details of which you can find in the ‘Downloads’ section of the website.
You may be able to, but it’s best to contact the property team at Head Office 01204 360920 to check if it’s possible.
We can’t blame you for wanting to show off your new home! However, for Health & Safety reasons we do need to know when you have guests, they will need to sign in/out at reception. Check Moodle for full details regarding having guests over to stay (two nights is the maximum they can stay in any 7 day period).
An essential part of student life is partying, and we understand this. However, it is important to consider those around you who may be writing essays or revising for exams. Therefore, if you plan to hold a party or meeting for more than 6 people you will need the prior approval of the property team – see Moodle. Of course, there will be times when having a party isn’t a good idea – during course deadlines and exam periods – we trust we can work together on this.
Absolutely no problem. All properties have secure bike storage. We encourage our residents to pursue a healthy lifestyle; cycling instead of driving a car/using public transport has many benefits, including keeping fit and protecting the environment. (Note: Although we provide secure storage, we also recommend that you insure your bike (indeed, all of your personal possessions, including laptop and all technological gadgets).
Silly you! Don’t worry, just contact a member of the Property Team and they will organise a replacement key/fob. We will need to make a charge for providing you with a new key/fob. See your contract for details.
Understandably, living away from family and friends it’s always nice to receive letters from loved ones (even if you did ‘Facetime’ them last night!). You’ll be provided with your own mailbox and will be given a key. You can also use the ‘Click + Collect’ service offered by major retailers. All information regarding mail collection can be found on Moodle.
Unfortunately, doing your own laundry is one of the chores you’ll have to do living away from home. Let’s face it – you don’t want to be the only person sitting in the middle row of the lecture theatre! All our properties have onsite laundry facilities (including instructions on how to use the equipment!). There are charges for this facility, so please check the charge at your chosen accommodation (example charges £2.70 for a wash and £1.70 for a dry, but this differs across sites).
It’s quite understandable that being away from familiar surroundings and without the safety net of your family and friends, you might feel lonely or a little insecure. A key feature of the PRIMO ethos is to encourage the development of friendships and sense of community in our accommodation. Our social spaces (common room, gym, cinema room) will provide opportunities for getting to know your neighbours. Availability of social spaces differ across our buildings so check those available at your chosen accommodation. Make sure you join in any activities organised. If all else fails, please do come and talk to us – we’re here to help, and “It’s good to talk.” We’ll also be using various social media tools to support a friendly ‘community’ – make sure you get involved!
Your safety is of the utmost importance and we do everything we can to ensure you are safe. You do however have to work with us on this and take responsibility in terms of not allowing non-residents to tailgate into the building and so forth. PRIMO managed accommodation has CCTV monitoring, secure key fob access, onsite management/concierge service* and we also work with the local Police Service to provide advice and guidance on personal safety. If you are concerned about a safety matter, please speak with one of the Property Team.
* Please check specific property details for security measures in place.
You need to speak to Primo as soon as possible to reduce the stress this may cause and the impact on your studies. You can contact our credit control department on 01204 360920.
We try to encourage our residents to treat their new home with respect but if you do cause any damages then you’ll be charged for repair/replacement of the same. Moodle has full details of damage recharges. Please note – you will also be liable for the damages any guest you bring in to the accommodation may cause.
You can do this, if an alternative room is available. There will be a £50 administration charge to pay for the raising of a new contract and so forth.
There may be a question we’ve not covered – don’t worry – TAKE A LOOK AT THE ‘YOUR LIVING’ SECTION OF MOODLE edYOUcate or call us on 01204 360920!
THE COVID-19 PANDEMIC AND STUDENT MENTAL HEALTH
STUDENT MINDS have developed a new platform, Student Space, collaboratively with services, higher education professionals, researchers and students to to make it easier for you to find the support that you need during the coronavirus pandemic.
There are three ways that Student Space is here to help during the pandemic:
- Access to dedicated support services for students, by phone or text
- Information and tools to help you through the challenges of coronavirus
- Helping you find what support is available at your university
Take a look at Student Space.